Doctor Patient Interaction: Impact on General Satisfaction of Patients

Abstract

The main objective of this study is to identify the existence of relationship between Doctor Patient Interaction (DPI) and General Satisfaction (GSAT) of hepatitis patients, who visit public sector hospitals of the Punjab for their medical treatment. Role of Doctor Patient Interaction in affecting the General Satisfaction level of patients has been found to be obvious in the earlier studies. Previous studies have examined that effective communication between doctors and their patients, as well as empathic attitude of doctors for their patients increase the satisfaction level of patients on overall healthcare system. This relationship has now been examined and evaluated in the contextual framework of hepatitis patients in the Punjab. Chi- Square, Somers’d and regression has been used to analyze this relationship. Design structure of this cross section study is based on a questionnaire through which data was collected from 720 respondents in six districts of the Punjab. District Headquarter hospitals of these districts were divided into North, Central and South Punjab. Findings revealed the importance of respect, effective communication and empathy in raising the general satisfaction of the patients. The conclusion revealed that effective Doctor Patient Interaction improves general satisfaction level of hepatitis patients