Information Technology Continuance Intention Theories: A Systematic Literature Review

Abstract

The objective of this study is to understand evolution in technology continuance theories in the contemporary technological landscape. It is necessary to focus a shift from initial technology adoption to sustained usage, leading to an increased emphasis on users' post-adoption behaviors. This literature review explores various theoretical models relevant to technology acceptance and continuance intention in the Information Systems domain. The research methodology involved an extensive search for articles on technology acceptance and continuance intention in reputable databases such as Scopus and Google Scholar. The result shows that the Information System Continuance Model (ISCM) emphasizes factors such as perceived usefulness, user satisfaction, and confirmation of expectations. The Theory of Reasoned Action (TRA) and Theory of Planned Behavior (TPB) delve into behavioral intention, attitude, and perceived behavior control. The Technology Acceptance Model (TAM) highlights perceived ease of use and perceived usefulness, with TAM3 representing its evolved form. The Unified Theory of Acceptance and Use of Technology (UTAUT) integrate eight different models, emphasizing constructs like social influence, effort expectancy, and performance expectancy. Lastly, the Information System Success Model considers individual impact, organizational impact, system quality, use, information quality, and user satisfaction.