Effect of Staff Shortage on Patient Safety and Quality of Care

Abstract

The objective of study is to assess the effect of staff shortage on patient safety and quality of care. Staff shortage in healthcare facilities has become a prevalent and concerning issue globally. The shortage of healthcare professionals, including nurses, physicians, and support staff, has significant implications for patient safety and the quality of care provided. The study utilized a descriptive cross-sectional design and was conducted in various units of Sir Ganga Ram Hospital Lahore over four months from April to July 2024. A total of 200 nurses were selected using a convenience sampling technique. Data was collected through a structured questionnaire, including demographic information and an adopted Patient Safety and Quality of Care Inventory, consisting of 41 items and 12 dimensions. Ethical approval was obtained, and data analysis was performed using SPSS version 25. The study describes the demographic characteristics and knowledge levels of participants regarding staff shortages and patient safety. Participants were predominantly female (86%) and between 20-30 years old (46.5%). Most had 1-5 years of experience (56.5%) and held a Diploma in General Nursing (64%). Results reveal mixed perceptions of safety and supervision, with concerns about the impact of staff shortages on teamwork and patient safety, particularly regarding coordination across units and non-punitive responses to errors. Improving staffing levels and fostering stronger inter-unit collaboration are essential to enhance patient outcomes and safety measures.